Take control of
your data.

1. Remove saved events on this device

The current Sydney NOW discovery experience stores saved event IDs in your browser. Removing them here does not affect cloud information you may have submitted through other features.

To clear other device-specific Sydney NOW preferences (including data from older versions), use your browser’s site data/storage settings or uninstall the mobile app. This may also clear local sign-in or sync references.

2. Delete optional cloud Sync

If you created a cloud Sync profile in a Sydney NOW version that supports it, use that app's Sync → Delete cloud profile option. If you no longer have access, email us with the original account or recovery details you can safely provide. Do not send passwords or secret sync keys in an ordinary email.

Account, invitations and review deletion

If Sydney NOW accounts are enabled and you have signed in, you can remove your own invitations, friendship connections and submitted reviews using the available controls, and remove shared day plans you created. For a complete account deletion or correction request, email hello@bu1st.com.au. We may need to verify your identity before deleting account records.

Clearing your browser's saved events does not delete private plans, messages or reviews stored on the account backend. An account deletion request also needs to cover those records.

3. Delete an organiser workspace

If your version includes Organiser Hub, use its account and data deletion option. The backend is designed to remove the organiser profile, organiser-created listings and ticketing configuration. Some order records are deliberately retained for valid accounting, fraud prevention, refunds or disputes.

If the older organiser interface is unavailable, email us and request a manual review.

4. Ask for access, correction or manual deletion

Email hello@bu1st.com.au with the type of record involved, the relevant feature and an email or other identifier that helps us locate it. We may verify your identity before acting on a request, especially for account and ticketing details.

You may also ask us to correct inaccurate data or describe the information we still hold. We will explain if a requested deletion is limited by a legal or operational retention requirement.

Information we may still need to keep

We may retain the minimum information reasonably needed to support tax and accounting requirements, payment disputes or chargebacks, security or fraud investigations, legal obligations and records needed to resolve a request. Retention periods vary with the record and reason for keeping it.